Refund policy

Return & Refund Policy

Last Updated: ______

At Keylanta®, we are committed to providing high-quality products and a positive customer experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, the product must meet the following conditions:

The product must be unused.
The product must remain in its original condition.
The product must not have been installed, cut, modified, or altered.
The product and packaging must be complete and in resalable condition.
All original packaging and accessories must be included.

Keylanta® reserves the right to refuse returns that do not meet these requirements.

2. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is:

Defective;
Damaged during transportation;
Incorrectly shipped due to our error.

Customers are responsible for ensuring that returned products are properly packaged to prevent damage during transportation.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is:

Damaged;
Defective;
Different from the item ordered;

Please contact us within 7 days of delivery and provide:

Order number;
Description of the issue;
Photos or videos showing the problem.

After reviewing your request, Keylanta® will provide an appropriate solution, which may include:

Replacement products;
Replacement materials;
Other applicable resolutions.

For approved cases caused by product defects, shipping damage, or order errors, replacement products will be provided at no additional product cost.

4. Non-Returnable Items

The following items are not eligible for return:

Custom-sized products;
Made-to-order products;
Products that have been cut;
Products that have been installed;
Products damaged due to improper storage, handling, or installation.

Because these products are prepared specifically for individual projects, they cannot be resold and are therefore not eligible for return.

5. Return Process

Step 1: Contact Us

Please contact our customer support team at:

Email:
support@keylanta.com

Please include:

Order number;
Reason for return;
Product photos (if applicable).

Step 2: Return Approval & Packaging

Once your return request has been approved:

Please use the original packaging whenever possible.
Ensure the product is securely packaged to prevent damage during return shipping.

Step 3: Ship the Return

Customers may choose a suitable shipping carrier for approved returns.

Once Keylanta® receives and inspects the returned product, we will process the refund.

6. Refund Processing

Approved refunds will be issued to the original payment method.

The time required for the refund to appear may vary depending on:

Your payment provider;
Bank processing times.

7. Contact Us

If you have any questions regarding our return and refund policy, please contact us:

Keylanta®

Customer Support