Shipping & Logistics Policy

Thank you for choosing Keylanta products. To ensure you have a clear understanding of our order processing and delivery process, please review the following shipping and logistics policy.

1. Order Processing Time

Orders are typically processed within 2–3 business days after payment confirmation or order approval.

Once your order has been processed, we will arrange shipment and provide shipping confirmation details.

Please note that processing times may vary during holidays, promotional periods, or times of high order volume.

2. Shipping Methods & Estimated Delivery Time

Keylanta selects the most suitable shipping method based on order quantity, product dimensions, weight, and delivery location.

Small Volume Orders

Orders that meet parcel shipping requirements will be shipped via carriers such as:

• FedEx

• UPS

Estimated delivery time:

3–6 business days after shipment

Delivery times may vary depending on the destination and carrier schedule.

Large Volume Orders

Large orders, including multiple panels or project orders, are typically shipped via:

• LTL Freight

• Truck Delivery

Estimated delivery time:

3–8 business days after shipment

Actual delivery times may vary depending on freight routes, location, and carrier scheduling.

3. Shipping Method Selection

To provide the best balance of delivery speed, safety, and cost efficiency, Keylanta will determine the appropriate shipping method based on:

• Order quantity

• Product size

• Total weight

• Delivery address

If you have special shipping requirements, such as expedited shipping or a designated carrier, please contact our customer service team before placing your order.

Additional charges may apply for special shipping requests.

4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with available tracking information.

For parcel shipments, tracking information will be provided through the carrier.

For freight shipments, the carrier may contact you directly to schedule a delivery appointment.

5. Freight Delivery Requirements

For truck freight deliveries:

• A valid phone number is required for delivery scheduling.

• Customers should ensure the delivery location is accessible for freight trucks.

• Customers should make necessary arrangements to receive and inspect the shipment upon arrival.

6. Delivery Inspection

Please carefully inspect your shipment before signing for delivery.

If you notice:

• Visible damage

• Missing items

• Damaged products

Please:

1. Take photos of the packaging and products.

2. Record the damage on the delivery receipt.

3. Contact Keylanta customer support as soon as possible.

Providing this information will help us resolve any issues efficiently.

7. Delivery Delays

While we make every effort to ensure timely delivery, shipping times may be affected by circumstances beyond our control, including:

• Severe weather

• Carrier delays

• Transportation issues

• Other unexpected events

If your order experiences a delay, please contact us and we will assist in following up with the carrier.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Additional charges may apply for:

• Address corrections

• Re-delivery

• Storage fees caused by incorrect shipping information

9. Warehouse & Local Pickup

Keylanta products are shipped from our U.S. warehouse locations to provide faster delivery and reliable service.

We operate multiple warehouse locations across the United States and will arrange shipment based on product availability, delivery location, and order requirements.

Local pickup options may be available in selected areas.

If you would like to arrange local pickup, please contact our team in advance to confirm:

• Product availability

• Pickup location

• Pickup schedule

10. Contact Us

If you have any questions regarding your order or shipment, please contact us:

Email:
support@keylanta.com

Phone:
+1 (202) 209-9871